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Privacy Policy

Cooltour Oporto Lda, headquartered at Rua de Júlio Dinis 724 Loja 50, 4050-156 Porto, a legal person with VAT number 513389962 (hereinafter referred to as “Cooltour Oporto“), responsible for processing and protection of your personal data.

At Cooltour Oporto we understand that the use of your personal data requires your trust. We will only use your personal data for clearly identified purposes and in accordance with your data protection rights. The confidentiality and integrity of your personal data is one of our main concerns.

If you have additional questions about the treatment of your personal data, we invite you to contact us.


Your personal data will be collected and processed in case you complete your personal data, either in the contact area / newsletter subscription (at the website) or by direct collection, in writing, following a service provided (day tours or experiences) operated by Cooltour Oporto.


Your personal data will be collected mainly for statistical purposes, but also used for marketing campaigns (newsletters, suggestions, news and special offers).

To make this clearer and explain the basis and the processing of your personal data, we have chosen to state the necessary information in the following table:

Purposes Personal Data Categories Legal Basis Retention Period
Sending Cooltour Oporto monthly newsletter via email Name, e-mail Consent 24 months or until withdrawal of consent
Sending of satisfaction questionnaire after performing a service provided by Cooltour Oporto  Name, e-mail Consent 24 months or until withdrawal of consent
Request for information about a product or service provided by Cooltour Oporto Name, e-mail and phone Consent 24 months or until withdrawal of consent

If we require any additional personal data for these or any other purposes, we will always be careful to communicate it to you, requesting your consent when applicable and giving you all the necessary information again so that you can understand the reason and process conditions.

Therefore, we advise you to consult our website, where this information will always be updated, so that you can be aware of the treatment done of your data at any time.

Whenever there are changes in the processing of your personal data, Cooltour Oporto will inform you through the website or other commonly used communication channels.


The personal data collected are treated in strict compliance with the applicable legislation and are stored in a specific database created for this purpose.

Your personal data will be kept up to a maximum of 24 months from the date of consent or the last contact made (whichever occurs last) and if you have not withdrawn your consent within this period.


In accordance with the applicable legislation, the data subject has the following rights regarding the processing of his / her personal data:

Right of Information

The data subject has the right to receive information on the terms of processing of his or her personal data when collecting the data or, if the data is not collected from the data subject himself, within a reasonable period after obtaining the personal data, with exceptions provided for in the General Data Protection Regulation.

Right of Access

The data subject has the right to obtain confirmation that personal data are processed and, where appropriate, the right of access to his / her personal data, as well as information on the purposes of processing, categories of personal data at issue, recipients of the data, expected period of conservation, among others.

Right of Rectification

The data subject  has the right to obtain, without undue delay, the rectification or update of inaccurate personal data concerning him/her.

Right to Data Erasure

The data subject has the right to obtain the erasure of his / her personal data, without undue delay, within the legally established limits.

Right to Purpose Limitation

The data subject has the right to obtain a limitation of the process, if one of the conditions provided for in the General Data Protection Regulation applies.

Right of Data Portability

The data subject has the right to receive the personal data that concerns him or her and which he has provided in a structured, of common use and in an automatic reading format.

Right of Opposition

The data subject has the right to object, at any time, on grounds relating to his / hersituation, to the processing of personal data concerning him/her, where his / herdata are processed for direct marketing.

Right not to be subject to automated individual decisions

The data subject has the right not to be subject to any decision taken solely based on the automated processing of his / herpersonal data, including the definition of profiles, that has effects in his / herlegal sphere or that significantly affects him/her in a similar way.

You may change or withdraw your consent at any time with immediate effect. Upon complete withdrawal of your consent statements you will no longer be contacted and receive communications for the purposes described in this Privacy Policy.

You can exercise your rights through the following channels:

1. E-mail: sent to [email protected]

2. Letter: addressed to Cooltour Oporto and sent to: Rua de Júlio Dinis 724 Loja 50, 4050-012 Porto – PORTUGAL.


Cooltour Oporto is committed to ensure the protection and safety of your personal data against its unauthorized diffusion, loss, misuse, alteration, treatment or unauthorized access, as well as against any other form of illicit treatment. Your personal information may only be accessed by Cooltour Oporto and our digital agency, used to manage the information and distribute the communication described above.

We undertake not to make your contacts available to third parties without a legitimate interest in it or without your prior consent.

 Updated July 9th 2019