FAQ (Frequently Asked Questions)

FAQ (Frequently Asked Questions)

What is included in a Cool Tour?
You can see on the website our extensive offer. In each one of the tours you can find everything that is included and what is not included in detail. If you want to adjust any tour to suit your needs we are delighted to help you. Please contact us if you need further clarification.



How long is a Cool Tour ?
Regular van tours usually last about 8 / 9 hours and walking tours about 3 / 4 hours. But this is merely a rough estimate because we do relaxed and 'go-with-the-flow' tours providing all the necessary information and answering all questions. We have all the time in the world and we want to transmit our passion to visitors in a calm way so they have a genuine and unforgettable experience. But if you have limited time we also perform half-day tours.



Watching your offer I don't seem to find exactly what I want. Can you help me create my own itinerary?
You have come to the right place! Our offer is extensive and is divided essentially into regular tours and circuits. However, we can adapt any idea or include any sites / places you want to visit that are not contemplated in our offer. We have qualified and competent professionals who know the country better than anyone and can help you create your desired itinerary. Whether you want to be pampered in a spa centre or having a balloon ride we want to live up to your expectations!



Is there a minimum and maximum number of passengers ?
Yes, we have a minimum of 2 people and a maximum of 8 for our regular van tours. Sometimes more than one van can go to the same destination but our goal is to keep small groups for greater closeness and interaction with the client. However we do tours (in van or walking tours) for large groups and if necessary we request higher-capacity buses. For these particular cases, please contact us.



I / my relative(s) have a physical disability or walking limitation. Can we avoid rides that have extensive hiking paths?
Without any doubt. We have a team ready to meet your needs. For your convenience we can adjust the tour and include alternatives so that you can have a memorable experience even without walking too much or not at all. Anyway our tours are to be enjoyed slowly with several stops along the way, we are not in hurry to get you back home! Our vans are also very comfortable and have air conditioning so you can have the best sightseeing tour ever!



I'm not very fond of monuments, can I avoid enclosed spaces?
Oh yeah! We greatly care for the comfort of our customers so that they have enriching experiences and especially not get bored. The time inside the monuments can be shortened to your liking or even replaced with other places of interest.



Your guides seem very cool and everything but are they qualified?
The question is quite relevant and makes sense. Our guides have academic studies and most of them are Tourism graduates with full certifications to make our tours. In addition to technical skills, they were hand picked by their carismatic personality, passion for the country and its history and excellent communication skills. We can be cool but we will never neglect or be sloppy when it comes to discipline and professionalism.



Does Cooltour Oporto meet all the requirements for its activity?
Being cool is not just a question of image. Our approach is highly professional and fulfill all legal procedures in accordance with the European Directives and the Portuguese law, regarding insurances (Civil Liability and Personal Accident), safety of our vehicles (Traffic Insurance) and customers. We are also an authorized company for sightseeing tours as demonstrates our license (RNAAT n.º 17/2009), which can be consulted at the Tourism Authority of Portugal.



I have one (or more) infants. Can we still do the tour?
Why sould the little ones stay out of our tours? There is absolutely no problem! Up to 3 years old it's completely free and between 4 to 12 they have a 20% discount. Logistically speaking we just have to know in advance to make the necessary arrangements. According to Portuguese law, children must sit on a chair or booster cushion as long as they are either 150 cm tall (4ft / 11 inch.), 36 kg (79lb) of weight or 12 years old, so the belt can be properly placed at the waist and not on the belly.



Can you do airport / hotel / airport transfers?
Yes. Tell us the day you arrive, indicating the flight code and origin. We need to know well in advance to organize the logistics and confirm availability. Please contact us in case you require this service.



How long before should I book any of your tours?
There is no right answer. What we can say, however, based on our own experience is that during high season (April - October) it is more difficult to book in short notice. However, we can accept reservations until 24 hours before (we do not have the obligation to accept any booking since according to our general conditions we require a notice at least 48h prior to the tour), sometimes even less. Nonetheless when we get a last minute reservation for the day after, we can not always guarantee availability. The best thing to do is to make a reservation a few days in advance or even weeks before the tour.



I want to make a reservation! How can I do it ?
Simple! You can do it through our website on the page tour you want to perform or mail us: info@cooltouroporto.com. If you want a tailor-made tour send us your request and we will ensure to perform your itinerary.



How should I pay?
When booking a tour or more you must pay at least 50% of the total. This payment can be made ​​via:
• Paypal (we'll send a link to pay by Visa / Mastercard. You don't need a Paypal account)
• Bank transfer
On the day of the tour, you must pay the remaining 50% with any of the aforementioned methods or in cash.



What is your cancellation policy?
We are cool but not that cool. The paid amount can be refunded at 100% if the customer wants to cancel up to 24 hours before the tour. If a cancellation is made less than the 24h period only 50% of the booking will be refunded. In case of no show / cancellation in the same day, the amount will not be refunded.